Why Is There a Delay Between Installing Your Pixel and Seeing It Reflected in Easy Ads?
After installing your pixel through Easy Pixel, you may notice that the Easy Ads interface, specifically the Ad Setup Health section, doesn't update right away. This is expected behavior, and this article explains why it happens and what to do about it.
What causes the delay?
Wondering why your pixel status doesn't update instantly? Here's why.
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When you install your pixel through Easy Pixel, the pixel itself is installed and active on your store right away.
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However, the Easy Ads interface doesn't sync with this update instantly.
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It can take a few hours for Easy Ads to detect the new pixel installation and reflect it in the interface, particularly in the Ad Setup Health section.
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During this window, the Pixel Detection check in Ad Setup Health may still show as unresolved, even though your pixel is correctly installed.
That's the reason for the delay; it's a sync gap, not a failed installation.
Why this isn't a cause for concern
Not sure whether you need to fix something? Here's what to know.
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If you've completed the pixel installation steps correctly, your pixel is working in the background even if Easy Ads hasn't caught up yet.
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No action is needed on your end beyond waiting for the sync to complete.
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If the Pixel Detection check in Ad Setup Health remains unresolved after 12 hours, it's worth double-checking your installation or reaching out to support.
If you face any issues or have any questions, please contact our support team via our email address at [email protected].