Refund Policy for Easy Ads for Facebook Ads App
Thank you for choosing Easy Ads for Facebook Ads app. We strive to provide you with a seamless experience and effective advertising solutions. However, we understand that there may be instances where you need to request a refund or a charge reversal. Please review the following terms regarding refund requests and charge reversals for our app:
Why you may see one charge after uninstalling
Easy Ads is billed through Shopify, in 30-day cycles.
Uninstalling the app cancels all future charges straight away. What it does not do is remove a charge that Shopify has already generated for the cycle you were in - that one still appears on your next Shopify invoice. It covers the period before you uninstalled, not any time after it.
So a single charge arriving days after you removed the app is expected, and it is the last one. If you see a charge dated more than about a month after uninstalling, that is not normal - contact us at [email protected] and we will look into it.
Refund Requests:
Every refund request is reviewed personally, and when it meets the conditions below we process it quickly. To be eligible for a refund, you must request a refund within 14 days of adding our app to your Shopify store.
A refund is available if:
- The app has not been used.
- The refund request will be evaluated based on the performance of your advertising campaigns. To be eligible for a refund, you must have achieved a Click-Through Rate (CTR) below 1.5%.
Refunds will not be granted for merchants who request a refund after grace period (14 days), or if you achieved a CTR above 1.5%
Refund Process for Shopify Stores
If you have a Shopify store and your refund request is approved, we will approve the refund via our Shopify Partner Portal as soon as possible, then, please allow some time for Shopify to process and issue the refund on their end.
Refund requests should be made by email to [email protected] or through Shopify seller support.
Charge Reversals for Shopify Merchants
Charge reversals should be requested within 72 hours of the uninstall date. Each request is reviewed personally, and eligible ones are processed quickly.
Charge reversals should be requested by email to [email protected] or through Shopify seller support. You must provide a full-screen screenshot of your Shopify bill, that shows both the amount added to your bill as well as your store's name.
Please note that all refund requests and charge reversals are subject to evaluation and approval by our team. We reserve the right to deny refund requests or charge reversals if they do not meet the specified terms and conditions.
For any further assistance or inquiries regarding refunds or charge reversals, please contact our support team at [email protected].
We appreciate your understanding and cooperation with our refund policy.