Available Live Chat Support Hours

Our support team spans several time zones, so live chat is covered for most of the day.

• Monday to Friday: 00:00 – 17:00 UTC
• Saturday: 00:00 – 04:00 UTC and 08:00 – 12:00 UTC
• Sunday: No live chat support

Outside those hours the AI assistant still answers instantly, and anything it cannot resolve is passed to the team and waiting for them when they are back.

What If I Need Help Outside These Hours?

• The assistant in the chat: available 24/7, and it can resolve most questions on the spot.
• Help Center: available 24/7 with articles, guides, and troubleshooting steps.
• Next-day responses: if you write outside live hours, the chat will tell you when the team is back, and their reply reaches you by email so you do not have to wait on the page.
• Email: [email protected]