I can’t see/select my TikTok Identity
Your TikTok identity refers to your unique profile on the TikTok platform, which includes several elements that represent you or your brand.
If you're unable to select or see your TikTok identity on your Easy Ads dashboard, it could be due to several reasons. Here are some common issues and their solutions:
You haven't set up your TikTok identity.
Your TikTok account is not linked to your business account.
You lack permissions over the TikTok account.
The TikTok account is restricted.
In this case, you may follow the steps in the guide below on how you can set up your TikTok Identity:
How to Set Up Identity
To fix this, kindly follow the steps below:
Go to https://ads.tiktok.com/ and select the business account that you intend to use for ads.
![Select the Business Account that you're using in ads.] (https://storage.crisp.chat/users/helpdesk/website/53827a7d9cafd400/2_1qk3bo.png)
On the sidebar, look for Assets and click on TikTok accounts.
![Under "Assets," click on "TikTok accounts."] (https://storage.crisp.chat/users/helpdesk/website/53827a7d9cafd400/31_d81n0a.png)
On your screen, click on Request access.
Click on the appropriate goal for you and click on Next.
![Select a goal and click on "Next."] (https://storage.crisp.chat/users/helpdesk/website/53827a7d9cafd400/5_13uo2hn.png)
Click on the toggle button to enable permissions you need to deliver ads with a TikTok account.
Once done, click on Generate QR code.
Follow the steps on the screen.
If you have the app installed in your phone, you may go to the app and scan the code on the screen. Please make sure that the correct account is logged in on the app before you scan the code.
Once scanned, you should be redirected to this page on your mobile screen.
Click on Continue to authorize and grant access to your account.
Once linked, you should be able to see your TikTok identity reflected in your TikTok for Business dashboard.
Here's how to solve this:
Always on your Business Center https://business.tiktok.com/
On the sidebar, under Users, click on Members.
Click on TikTok accounts.
Click on Assign to assets.
Click on ad delivery assets.
Select the TikTok account name here.
Enable all the toggles to grant permissions.
Once done, you may click on Assign.
![Then click on "Assign."] (https://storage.crisp.chat/users/helpdesk/website/53827a7d9cafd400/p7_6qbd3v.png)
Click on OK.
If your TikTok identity is restricted, it typically means that TikTok has placed limitations on your account due to a violation of its guidelines or security concerns. Here are the steps you can take:
Review the reason for restriction.
TikTok usually provides a reason for any restrictions. Check your account notifications or email to understand why the restriction was applied (e.g., community guideline violations, copyright issues, or security concerns).
Appeal the decision.
If you believe the restriction is a mistake, you can appeal through TikTok. Here's how:
Open TikTok and go to your profile.
Tap the three dots (or hamburger menu) in the top-right corner to open Settings and Privacy.
Scroll down to Report a Problem or Help Center.
Select the appropriate category (e.g., "Account Banned" or "Content Violations").
Write an appeal, providing all relevant information to explain why your account should be reinstated.
Wait for TikTok's response.
TikTok typically reviews appeals and responds within a few days. Keep checking your email or the app for updates.
Improve account security.
If the restriction is due to suspicious activity, ensure that your account is secure.
Change your password.
Enable two-factor authentication (2FA).
Avoid using third-party apps or unauthorized software to manage your account.
Follow community guidelines.
Make sure that your future posts and interactions comply with TikTok’s community guidelines to avoid further restrictions. This includes content related to sensitive topics, harassment, misinformation, etc.
Contact TikTok Support (if necessary).
If the issue persists, you can reach out to TikTok support directly through their official website or social media channels to escalate the matter.
However, it is best to create a new TikTok identity if your current identity is restricted.
If you're unable to select or see your TikTok identity on your Easy Ads dashboard, it could be due to several reasons. Here are some common issues and their solutions:
You haven't set up your TikTok identity.
Your TikTok account is not linked to your business account.
You lack permissions over the TikTok account.
The TikTok account is restricted.
Issue (1): You haven't set Up your TikTok Identity
In this case, you may follow the steps in the guide below on how you can set up your TikTok Identity:
How to Set Up Identity
Issue (2): Your TikTok Account is not linked to your Business Account
To fix this, kindly follow the steps below:
Go to https://ads.tiktok.com/ and select the business account that you intend to use for ads.
![Select the Business Account that you're using in ads.] (https://storage.crisp.chat/users/helpdesk/website/53827a7d9cafd400/2_1qk3bo.png)
On the sidebar, look for Assets and click on TikTok accounts.
![Under "Assets," click on "TikTok accounts."] (https://storage.crisp.chat/users/helpdesk/website/53827a7d9cafd400/31_d81n0a.png)
On your screen, click on Request access.
Click on the appropriate goal for you and click on Next.
![Select a goal and click on "Next."] (https://storage.crisp.chat/users/helpdesk/website/53827a7d9cafd400/5_13uo2hn.png)
Click on the toggle button to enable permissions you need to deliver ads with a TikTok account.
Once done, click on Generate QR code.
Follow the steps on the screen.
If you have the app installed in your phone, you may go to the app and scan the code on the screen. Please make sure that the correct account is logged in on the app before you scan the code.
Once scanned, you should be redirected to this page on your mobile screen.
Click on Continue to authorize and grant access to your account.
Once linked, you should be able to see your TikTok identity reflected in your TikTok for Business dashboard.
Issue (3): You lack permissions over the TikTok Account
Here's how to solve this:
Always on your Business Center https://business.tiktok.com/
On the sidebar, under Users, click on Members.
Click on TikTok accounts.
Click on Assign to assets.
Click on ad delivery assets.
Select the TikTok account name here.
Enable all the toggles to grant permissions.
Once done, you may click on Assign.
![Then click on "Assign."] (https://storage.crisp.chat/users/helpdesk/website/53827a7d9cafd400/p7_6qbd3v.png)
Click on OK.
Issue (4): The TikTok Account is restricted
If your TikTok identity is restricted, it typically means that TikTok has placed limitations on your account due to a violation of its guidelines or security concerns. Here are the steps you can take:
Review the reason for restriction.
TikTok usually provides a reason for any restrictions. Check your account notifications or email to understand why the restriction was applied (e.g., community guideline violations, copyright issues, or security concerns).
Appeal the decision.
If you believe the restriction is a mistake, you can appeal through TikTok. Here's how:
Open TikTok and go to your profile.
Tap the three dots (or hamburger menu) in the top-right corner to open Settings and Privacy.
Scroll down to Report a Problem or Help Center.
Select the appropriate category (e.g., "Account Banned" or "Content Violations").
Write an appeal, providing all relevant information to explain why your account should be reinstated.
Wait for TikTok's response.
TikTok typically reviews appeals and responds within a few days. Keep checking your email or the app for updates.
Improve account security.
If the restriction is due to suspicious activity, ensure that your account is secure.
Change your password.
Enable two-factor authentication (2FA).
Avoid using third-party apps or unauthorized software to manage your account.
Follow community guidelines.
Make sure that your future posts and interactions comply with TikTok’s community guidelines to avoid further restrictions. This includes content related to sensitive topics, harassment, misinformation, etc.
Contact TikTok Support (if necessary).
If the issue persists, you can reach out to TikTok support directly through their official website or social media channels to escalate the matter.
However, it is best to create a new TikTok identity if your current identity is restricted.
Updated on: 14/10/2024
Thank you!