How to Resolve the 'A security check is required to proceed' Error
After connecting your advertising assets with the Easy Ads for Facebook Ads app on the 'Connect' step, you may encounter the following error:
A security check is required to proceed
This error is easy to resolve.
This walkthrough will help you resolve this error in no time.
This error is strictly related to the Facebook profile you connected with the app.
This error is fired by the Meta API when:
It suspects your account has been compromised.
It detects unusual activity.
It determines that your account is new.
In order to safeguard user accounts, Facebook implements vital security checks.
By mandating a security check, Facebook can verify the authenticity of the account owner, ensuring protection against such threats.
Remember, every Facebook account, including Facebook ad accounts, requires a security check to prioritize everyone's safety.
Unfortunately, you cannot ignore this error. Failing to resolve the error will prevent you from proceeding to the next step.
Here are the steps we'll take to troubleshoot this error:
Gathering Information
Identify the Facebook Profile Connected with the Easy Ads for Facebook Ads app
Basic Checks and Preparations
Verify if Your Facebook Profile is Locked for Suspicious Activity
Verify if You Received a Security Check Alert
Verify if Your Facebook Profile is New
Alternative Solution
In order to troubleshoot this error, these steps need to be performed via desktop, as some steps are not accessible via mobile.
In a new tab, open the Easy Ads for Facebook Ads app and follow the steps below:
On the Connect step, locate Facebook Profile.
Take note of the name between [ ], that's the Facebook profile you connected with the app.
In a new tab, go to facebook.com and make sure you're logged in to the same Facebook profile you have in the app.
Now that you know which Facebook Profile is connected with the app, you can proceed to the next step.
On the tab where you logged in to your Facebook Profile, if you're met with a locked screen that is similar to the screenshot below:
If you're getting this alert, the solution is to follow the instructions on-screen to resolve the issue.
Once you're done with all the basic checks, you'll have to wait 24-78 hours for your Facebook Profile to pass the review.
During this time, you can't launch ads, not via the Easy Ads app not via the Ads Manager.
If this case does not apply to you, you may proceed to the next check.
In a new tab, go to facebook.com.
Check your notifications for a security alert notification.
Follow the instructions on screen to finish the security check.
Once you're done with all the basic checks, you'll have to wait 24-78 hours for your Facebook Profile to pass the review.
During this time, you can't launch ads, not via the Easy Ads app not via the Ads Manager.
If this case does not apply to you, you may proceed to the next check.
If you just created your Facebook profile, it is possible that your Facebook profile got flagged for suspicious activity, as you tried to advertise with a brand new Facebook profile.
In this case, you'll need to perform a Facebook profile warmup in order to show that your Facebook profile belongs to a real person.
This means adding a profile picture, a cover photo, adding your friends and family, joining communities and spending time interacting with content on the app.
It may take some time for your Facebook profile to be eligible for advertising, which is why we don't usually recommend using a new Facebook Profile to run ads.
The most effective alternative solution is to connect a different Facebook profile, preferably an older one that has a history of running ads. If you have a friend or family member with such a profile, consider seeking their assistance. Connecting an established profile with an ad history can help bypass some of the limitations faced by newer accounts and provide a smoother ad experience. Don't hesitate to reach out to a trusted friend or family member for their support in this process; it can make a significant difference in your advertising efforts.
Here's how to change the Facebook Profile connected with the app:
On your browser session, log out of the Facebook profile with the security issue and log in to the Facebook Profile.
Return to the tab where you have the app open and click on the connect button next to Facebook profile to change it.
If you encounter any issues or need assistance, please don't hesitate to contact our dedicated support team via the in-app live chat. We're here to help and ensure your experience is smooth and successful.
A security check is required to proceed
This error is easy to resolve.
This walkthrough will help you resolve this error in no time.
Understanding the Issue
What does this error mean?
This error is strictly related to the Facebook profile you connected with the app.
This error is fired by the Meta API when:
It suspects your account has been compromised.
It detects unusual activity.
It determines that your account is new.
In order to safeguard user accounts, Facebook implements vital security checks.
By mandating a security check, Facebook can verify the authenticity of the account owner, ensuring protection against such threats.
Remember, every Facebook account, including Facebook ad accounts, requires a security check to prioritize everyone's safety.
What happens if I ignore this error?
Unfortunately, you cannot ignore this error. Failing to resolve the error will prevent you from proceeding to the next step.
Step-by-Step Troubleshooting
Here are the steps we'll take to troubleshoot this error:
Gathering Information
Identify the Facebook Profile Connected with the Easy Ads for Facebook Ads app
Basic Checks and Preparations
Verify if Your Facebook Profile is Locked for Suspicious Activity
Verify if You Received a Security Check Alert
Verify if Your Facebook Profile is New
Alternative Solution
In order to troubleshoot this error, these steps need to be performed via desktop, as some steps are not accessible via mobile.
Gathering Information
Identify the Facebook Profile Connected with the Easy Ads for Facebook Ads app
In a new tab, open the Easy Ads for Facebook Ads app and follow the steps below:
On the Connect step, locate Facebook Profile.
Take note of the name between [ ], that's the Facebook profile you connected with the app.
In a new tab, go to facebook.com and make sure you're logged in to the same Facebook profile you have in the app.
Now that you know which Facebook Profile is connected with the app, you can proceed to the next step.
Basic Checks and Preparations
Verify if Your Facebook Profile is Locked for Suspicious Activity
On the tab where you logged in to your Facebook Profile, if you're met with a locked screen that is similar to the screenshot below:
If you're getting this alert, the solution is to follow the instructions on-screen to resolve the issue.
Once you're done with all the basic checks, you'll have to wait 24-78 hours for your Facebook Profile to pass the review.
During this time, you can't launch ads, not via the Easy Ads app not via the Ads Manager.
If this case does not apply to you, you may proceed to the next check.
Verify if You Received a Security Check Alert
In a new tab, go to facebook.com.
Check your notifications for a security alert notification.
Follow the instructions on screen to finish the security check.
Once you're done with all the basic checks, you'll have to wait 24-78 hours for your Facebook Profile to pass the review.
During this time, you can't launch ads, not via the Easy Ads app not via the Ads Manager.
If this case does not apply to you, you may proceed to the next check.
Verify if Your Facebook Profile is New
If you just created your Facebook profile, it is possible that your Facebook profile got flagged for suspicious activity, as you tried to advertise with a brand new Facebook profile.
In this case, you'll need to perform a Facebook profile warmup in order to show that your Facebook profile belongs to a real person.
This means adding a profile picture, a cover photo, adding your friends and family, joining communities and spending time interacting with content on the app.
It may take some time for your Facebook profile to be eligible for advertising, which is why we don't usually recommend using a new Facebook Profile to run ads.
Alternative Solution
The most effective alternative solution is to connect a different Facebook profile, preferably an older one that has a history of running ads. If you have a friend or family member with such a profile, consider seeking their assistance. Connecting an established profile with an ad history can help bypass some of the limitations faced by newer accounts and provide a smoother ad experience. Don't hesitate to reach out to a trusted friend or family member for their support in this process; it can make a significant difference in your advertising efforts.
Here's how to change the Facebook Profile connected with the app:
On your browser session, log out of the Facebook profile with the security issue and log in to the Facebook Profile.
Return to the tab where you have the app open and click on the connect button next to Facebook profile to change it.
Getting Help & Support
If you encounter any issues or need assistance, please don't hesitate to contact our dedicated support team via the in-app live chat. We're here to help and ensure your experience is smooth and successful.
Updated on: 05/09/2023
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