How Can I Report Issues Clearly for Faster Resolution?
This FAQ provides guidance on reporting bugs effectively, including the essential information to provide, how to follow up, and tips for when we offer a remote session.
Clear Description: Explain the issue in detail. Include what you were trying to do, what happened, and any error messages received.
Steps to Reproduce: List the steps you took leading up to the error. This helps us replicate and diagnose the problem quickly.
Domain Details: Always share your domain (e.g., your website URL) so we can locate your account faster.
Environment Information: Mention your browser, operating system, and any relevant app version details.
Attachments: If you encounter an error, provide a screenshot. This visual is crucial in identifying the issue.
Capture a Screenshot: A screenshot of the error message or problematic screen is required.
Describe the Error: Include any specific error codes or messages you see.
Provide Context: Explain what you were doing when the error occurred and any other details that might help us pinpoint the issue.
Use a Laptop: Ensure you’re using a laptop for a better experience during remote sessions.
Stable Connection: Make sure your internet connection is stable to avoid disruptions during the call.
Be Ready to Share Your Screen: We may offer to go on a call or remote desk session, so be prepared to share your screen and walk us through the issue.
Schedule a Convenient Time: If a live session is required, we’ll work with you to schedule a time that suits both parties.
Be Patient: Our team strives to respond as quickly as possible, but response times may vary.
Additional Information: If new details or errors occur, update us with the new information.
Check Your Email: We communicate through chat and email, so keep an eye on your inbox for updates from our support team.
Unmatched Detail: We require detailed reports (screenshots, domain info, environment details) to ensure we fully understand your issue.
Personalized Assistance: No other app does it like this—we offer the option of live calls or remote sessions to directly address your concerns.
Comprehensive Resources: Our Help Center is packed with step-by-step guides and FAQs to empower you to resolve issues on your own, whenever possible.
By following these guidelines, you can help our support team quickly identify and resolve issues, ensuring a smoother experience with Easy Ads. If you have further questions or need additional help, please don’t hesitate to reach out.
What Information Should I Include When Reporting an Issue?
Clear Description: Explain the issue in detail. Include what you were trying to do, what happened, and any error messages received.
Steps to Reproduce: List the steps you took leading up to the error. This helps us replicate and diagnose the problem quickly.
Domain Details: Always share your domain (e.g., your website URL) so we can locate your account faster.
Environment Information: Mention your browser, operating system, and any relevant app version details.
Attachments: If you encounter an error, provide a screenshot. This visual is crucial in identifying the issue.
What Should I Do If I Encounter an Error?
Capture a Screenshot: A screenshot of the error message or problematic screen is required.
Describe the Error: Include any specific error codes or messages you see.
Provide Context: Explain what you were doing when the error occurred and any other details that might help us pinpoint the issue.
How Can I Prepare for a Remote Session or Call?
Use a Laptop: Ensure you’re using a laptop for a better experience during remote sessions.
Stable Connection: Make sure your internet connection is stable to avoid disruptions during the call.
Be Ready to Share Your Screen: We may offer to go on a call or remote desk session, so be prepared to share your screen and walk us through the issue.
Schedule a Convenient Time: If a live session is required, we’ll work with you to schedule a time that suits both parties.
How Should I Follow Up on a Submitted Support Ticket?
Be Patient: Our team strives to respond as quickly as possible, but response times may vary.
Additional Information: If new details or errors occur, update us with the new information.
Check Your Email: We communicate through chat and email, so keep an eye on your inbox for updates from our support team.
What Makes Our Support Approach Unique?
Unmatched Detail: We require detailed reports (screenshots, domain info, environment details) to ensure we fully understand your issue.
Personalized Assistance: No other app does it like this—we offer the option of live calls or remote sessions to directly address your concerns.
Comprehensive Resources: Our Help Center is packed with step-by-step guides and FAQs to empower you to resolve issues on your own, whenever possible.
By following these guidelines, you can help our support team quickly identify and resolve issues, ensuring a smoother experience with Easy Ads. If you have further questions or need additional help, please don’t hesitate to reach out.
Updated on: 15/03/2025
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