How to Resolve The "Error validating access token: Sessions for the user are not allowed because the user is not a confirmed user" Error

Error

You encounter the following error when trying to use the Easy Ads for Facebook Ads app:

Cause

This error occurs when either your Facebook profile is not fully confirmed. This usually happens when:

• You haven’t verified your email or phone number.
• Your account is restricted due to security concerns.
• Facebook requires additional verification.

Solution

Follow these steps to confirm your account and resolve the issue:

Step 1: Log in to Facebook

1. Go to www.facebook.com and log in.
2. If prompted, complete any security verification steps.

Step 2: Confirm Your Email or Phone Number

1. Go to Settings & Privacy > Settings.
2. Navigate to Personal Details under the Accounts Center.
3. Check if your email and phone number are verified.
4. If not, request a new confirmation email or SMS and verify your account.

Step 3: Check for Account Restrictions

1. Visit Facebook’s Account Quality.
2. Look for any account restrictions or required actions.
3. If prompted, follow the instructions to resolve any issues.

Step 4: Log Out and Log Back In

1. Log out of Facebook.
2. Clear your browser cache.
3. Log back in and try accessing the app again.

Step 5: Try Reconnecting the App

1. Go to Business Integrations ( Facebook Business Integrations).
2. Remove the "Scalify app".
3. Return to the Easy Ads app and click on Connect Facebook.
4. Grant all necessary permissions.

Additional Tips

• If your account remains unconfirmed, contact Facebook Support.
• Avoid using multiple accounts as Facebook may flag suspicious activity.
• Ensure you follow Facebook’s security guidelines to prevent future restrictions.

By following these steps, you should be able to confirm your account and resolve the issue.

Updated on: 29/01/2025