How to Resolve The "Error validating access token: Sessions for the user are not allowed because the user is not a confirmed user" Error

Error

You encounter the following error when trying to use the Easy Ads for Facebook Ads app:

Error validating access token: Sessions for the user are not allowed because the user is not a confirmed user

Cause

This error occurs when either your Facebook profile is not fully confirmed. This usually happens when:

You haven’t verified your email or phone number.
Your account is restricted due to security concerns.
Facebook requires additional verification.

Solution

Follow these steps to confirm your account and resolve the issue:

Step 1: Log in to Facebook

Go to www.facebook.com and log in.
If prompted, complete any security verification steps.

Step 2: Confirm Your Email or Phone Number

Go to Settings & Privacy > Settings.
Navigate to Personal Details under the Accounts Center.
Check if your email and phone number are verified.
If not, request a new confirmation email or SMS and verify your account.

Step 3: Check for Account Restrictions

Visit Facebook’s Account Quality.
Look for any account restrictions or required actions.
If prompted, follow the instructions to resolve any issues.

Step 4: Log Out and Log Back In

Log out of Facebook.
Clear your browser cache.
Log back in and try accessing the app again.

Step 5: Try Reconnecting the App

Go to Business Integrations ( Facebook Business Integrations).
Remove the "Scalify app".
Return to the Easy Ads app and click on Connect Facebook.
Grant all necessary permissions.

Additional Tips

If your account remains unconfirmed, contact Facebook Support.
Avoid using multiple accounts as Facebook may flag suspicious activity.
Ensure you follow Facebook’s security guidelines to prevent future restrictions.

By following these steps, you should be able to confirm your account and resolve the issue.

Updated on: 29/01/2025