Refunds & Charge Reversals Policy
Refund Policy for Easy Ads for Facebook Ads App
Thank you for choosing Easy Ads for Facebook Ads app. We strive to provide you with a seamless experience and effective advertising solutions. However, we understand that there may be instances where you need to request a refund or a charge reversal. Please review the following terms regarding refund requests and charge reversals for our app:
Refunds will be considered on a case-by-case basis. To be eligible for a refund, you must request a refund within 14 days of adding our app to your Shopify or WooCommerce store.
The refund will only be considered if:
The app has not been used.
The refund request will be evaluated based on the performance of your advertising campaigns. To be eligible for a refund, you must have achieved a Click-Through Rate (CTR) below 1.5%.
Refunds will not be granted for merchants who request a refund after grace period (14 days), or if you achieved a CTR above 1.5%
Refund Process for Shopify Stores
If you have a Shopify store and your refund request is approved, we will approve the refund via our Shopify Partner Portal as soon as possible, then, please allow some time for Shopify to process and issue the refund on their end.
Refund requests should be made by email to firstname.lastname@example.org or through Shopify seller support.
Refund Process for WooCommerce Stores
If you have a WooCommerce store and your refund request is approved, we will approve the refund to your credit card, then, please allow 5-15 business days for your bank to process the refund.
Refund requests should be made by email to email@example.com.
Charge Reversals for Shopify Merchants
Charge reversals should be requested within 72 hours of the uninstall date. Then, they're considered on a case-by-case basis.
Charge reversals should be requested by email to firstname.lastname@example.org or through Shopify seller support. You must provide a full-screen screenshot of your Shopify bill, that shows both the amount added to your bill as well as your store's name.
Please note that all refund requests and charge reversals are subject to evaluation and approval by our team. We reserve the right to deny refund requests or charge reversals if they do not meet the specified terms and conditions.
For any further assistance or inquiries regarding refunds or charge reversals, please contact our support team at email@example.com.
We appreciate your understanding and cooperation with our refund policy.
Updated on: 13/06/2023